11 Fixes for Apple Music Not Working On iPhone or Android
Have you ever found yourself in a situation where you come home, craving a moment to relax and listen to your favorite artists, only to discover that Apple Music refuses to play any songs? Frustrating, right? But fret not; we’ve all experienced such situations ourselves, which is why we have compiled a list of solutions that will help you when Apple Music is not working on your iPhone or Android phone.
Table of Contents
1. Basic Troubleshoot
Before we proceed with technical steps, we want to ensure that you have already gone through some basic solutions first, such as:
2. Remove All Languages
If the basic solutions didn’t fix the problem, this one will probably do the trick. During our research, we came acrossmultiple reportswhere many users were able to resolve playback issues on their Apple Music simply by offloading all languages from the iPhone and keeping only their primary language. If this solution worked for them, we are confident it might work for you as well.
1.Go toSettings > General > Language & Region.
2.Next, tap onEdit.
3.On this screen, tap theRed Icon with Minus Signto remove all languages except the primary one, then select theDeletebutton.
4.After the process is complete, tapDone, and then restart your iPhone to apply the settings by tappingContinue.
Tip:Learn all thenew features added to Apple Music on iOS 17.
3. Force Quit Apple Music App (Android)
If Apple Music freezes, simply closing the app may not suffice, as some parts of the application could still run in the background. Try to force quit the Apple Music app, allowing all processes to restart. This might help resolve any issues, and who knows, your Apple Music may start functioning properly again. Here’s how to force quit an app on Android:
1.Navigate toAndroid Settings > Apps > Apple Music.
2.Next, tap onForce stopbutton and then selectOKwhen prompted.
4. Unroll From the iOS Beta Update
While the beta version provides early access to features, it often comes with downsides such as a buggy operating system. If you’re currently on the beta version of iOS, we recommend reverting to the stable version of iOS to resolve any bugs that may be causing your Apple Music to stop working or crash repeatedly.
To roll back to the stable version, navigate toSettings > General > Software Update.
Next, select theBeta Updatesoption and then hit theOffoption.
Now simply wait for the next official Apple update, and your iPhone will be restored to the latest stable version.
This is also the case with Android. However, each OEM has its own process for rolling back from the beta version, so a quick Google search will help you find the specific instructions.
5. Sign Out of Apple Music
There might be an issue with your Apple ID that is causing Apple Music to not play songs. You can trylogging out of your Apple ID on your iPhoneor Android phone to see if this resolves the Apple Music playback issue. This will force the Apple Music app to refresh its settings and connection to the Apple Music servers.
For iPhone Users:
1.Navigate toSettings > Your Profileand then tap onMedia & Purchases.
2.Select theSign Outoption and then again tap onSign Outto confirm your decision.
For Android Users:
1.Launch theApple Musicapp on your phone, then tap on theKebab Menu(3-dotted icon) and go toAccount.
2.Next, tap on theSign Outoption and when the confirmation prompt appears, tapSign Outagain.
6. Update Your Apple Music App
While we’ve discussed some solutions, there’s one simple thing we haven’t tried yet. Have you tried updating your Apple Music app? Sometimes, due to a new iOS update, compatibility issues may arise, which could be the reason why your Apple Music is not working or playing songs.
Update Apple Music:iPhone|Android
7. Clear Apple Music Cache (Android)
At times, an outdated or corrupted cache can lead to Apple Music to function abnormally. Thankfully, on Android, you’re able to easily clear the app’s cache files, which can help restore the normal operation of Apple Music. Sadly, iPhone users don’t have a built-in cache-clearing option.
Anyway, to clear the Apple Music cache, simply follow the instructions below:
1.Launch theAndroid Settingsand navigate toApps > Apple Music.
2.Next, tap onStorageand clear both theCache and Data.
3.Confirm your decision by tapping onDelete.
Hopefully, this solution should fix the Apple Music not working issue on your Android phone.
8. Reinstall Apple Music
If your iPhone doesn’t have an option to clear the app’s cache, there’s no need to worry. By simply reinstalling the Apple Music app, the corrupted data and settings will get flushed out of your phone and your Apple Music will start working as it’s supposed to.
Here’s how to reinstall Apple Music on iPhone:
1.Touch and hold theApple Musicapp until a pop-up menu appears.
2.Next, tap on theRemove Appoption and then hit theDeleteApp option.
3.Confirm your decision by tappingDelete.
4.After that, go to theApp Storeand search forApple Music. Once found, tap on it and then hit theDownloadbutton.
Here’s how to reinstall Apple Music on Android:
1.Just like on iPhone, tap and hold theApple Musicapp to bring up a menu.
2.After that, tap on theUninstallicon and then selectOK.
3.Now go to thePlay Storeand search for theApple Musicapp. Once you find it, tap theInstallbutton.
9. Modify Dolby Atmos Settings
If you’re in a situation where Apple Music is working just fine, but songs randomly stop playing or some songs refuse to play, you can try making some adjustments to the Dolby Atmos settings.
Here’s how:
1.Open theiPhone Settingsapp, then tap onMusicand select theDolby Atmosoption.
2.From there, opt for theAutomaticsetting, or you can chooseOffif you’re not interested Dolby Atmos feature.
Tip:Don’t keep the Dolby Atmos setting on ‘Always On’. This will force Apple Music to play songs in Dolby Atmos, even if your phone and headphones do not support it.
Note:On the Android version of Apple Music, you won’t find the Dolby Atmos settings.
10. Ensure No Bluetooth Headphones Are Connected
While this tip may seem obvious to many, please double-check that no Bluetooth headphones or AirPods are connected when playing a song from Apple Music. You might think you’re listening on your phone’s speaker when the music is actually playing through your headphones. This could lead to the misunderstanding that Apple Music is not working.
11. Reset iPhone
Apple Music is part of the Apple ecosystem, and they are tightly integrated in many ways. If none of the above solutions work for you, then you have limited options left, such asresetting the iPhone, contactingApple support, or switching to another music streaming service, such asSpotify.
Revive Your Apple Music
It can be frustrating when your Apple Music completely stops working, especially when you are paying for a yearly subscription. We hope this guide will help you fix Apple Music not playing songs issue on your phone, allowing you to continue enjoying music from your favorite artists. Additionally, once your Apple Music starts working properly, make sure to download a few of your favorite songs from Apple Music for offline playback in case there is an internet connectivity issue.
Before you leave, if you’re new to this Apple Music world, you can learn the meaning and use cases of eachsymbol and icon on Apple Music.
Rahul is your go-to guide for fixing Windows, Steam, Android, Samsung TV, and Google Chrome. An engineering college dropout who followed his passion for tech, he brings 3 years of troubleshooting experience and 2+ years of running his own tech blog to the table. When he’s not solving your tech problems, you’ll find him unwinding with the latest anime or K-drama.
