8 Fixes for We’re Sorry – We’ve Run Into an Issue in Microsoft Teams on Windows 11
Microsoft Teams comes preinstalled in Windows 11 and is an integral part of Microsoft Office 365. But when some users try to open the Teams app, they run into the “We’re sorry – We’ve run into an issue” error. As a result, they cannot access their account. If you face the same issue, don’t fret. We will list out eight methods to fix this Teams app error and help you regain access to your account.
Table of Contents
1. Completely Close and Relaunch the App
If the Teams app or its related processes face a glitch while launching, it won’t work properly. So, completely close the app and relaunch it. Here’s how:
1.Press theCtrl + Shift + Esckeys together to open the Task Manager.
2.Go to the top search bar, typeteams, and pressEnter.
3.Right-click on theMicrosoft Teamsprocess and select theEnd Taskoption.
4.Close the Task Manager.
5.Press theWindowskey, typeTeams, and click on theRun as administratoroption.
2. Check Internet Connectivity
Microsoft Teams requires an internet connection to work. You cannot use it in offline mode. So,check your internet connectionstatus by opening a web page. You can also open the Internet section in the Settings app and check the current status of the connection. While you are at it, reboot your router to clear the cache and reconnect your PC to the internet.
3. Clear Caches From Multiple Folders
Many Microsoft users successfully fixed the issue by clearing the Teams app cache. But unlike other apps, you need to clear out the cache from eight different folders for Teams. Also, terminate the Teams app as we demonstrated in method one above before clearing the cache. Here’s how to do it:
1.Press theWindows key + Rto open theRun dialog box. Type%appdata%\Microsoft\teamsin the text box and pressCtrl + Shift + Enterkeys at once.
2.Open theBlob_storagefolder and pressCtrl + Ato select all files/folders. Now, pressShift + Delkeys and click on theYesbutton.
3.Similarly, delete all the files present inside the following folders:
4.Close theAppDatafolder and relaunch the Teams app.
4. Disconnect and Reconnect Your Account in Settings
A lot of users solved the issue by disconnecting the work or school account in the Settings app. However, this fix only applies if you are using an account that was added by the work or school administrator. Follow the below-mentioned steps:
1.Press theWindows key + Ito launch theSettingsapp.
2.Navigate toAccounts > Access work or schoolsection.
3.Here, click on thearrowicon next to the account you want to remove. Click on theDisconnectbutton.
4.Restart your system and revisit theAccess work or schoolsection. Add your account and launch Teams to check if it works now.
5. Run Teams in Compatibility Mode
If the Teams app still produces the same error, try running it in compatibility mode. you may manually do it or use the Program Compatibility Troubleshooter to identify and suggest methods for you. Here’s how:
1.Right-click on theTeamsapp icon and click on thePropertiesoption.
2.Switch to theCompatibilitytab. Click on theRun compatibility troubleshooterbutton.
3.Click on theTry recommended settingsoption. Then click on theTest the programbutton.
4.Check if the Teams app runs fine now. After that, click on theNextbutton.
5.Lastly, click onYes, save these settings for this programif the app runs fine. Or, you can reattempt the troubleshooting with different settings using theNo, try again with different settingsoption.
6. Enable TLS
TLS encrypts the data in transit and Microsoft Teams uses it too. So, enable this feature in Internet Properties if it is inactive by default. Here’s how to do it:
1.Press theWindowskey, typeInternet Properties, and pressEnter.
2.Switch to theAdvancedtab. Scroll down and locate theTLSfeature. Enable thecheck boxpresent in front of eachUse TLSoption.
3.Click on theApplybutton and then click on theOKbutton.
7. Reinstall Teams
Microsoft Teams doesn’t offer any means to repair or reset the app. you may delete the App Data folder to reset the app manually but that doesn’t ensure a complete reset. So, you must manually remove and then reinstall the Teams app on your PC. Here’s how:
1.Right-click on theStartbutton to open thePower Usermenu. Click on theInstalled appsoption.
2.Find Microsoft Teams in the list and click on themeatballsbutton. Select theUninstalloption. Reconfirm your decision and click on theUninstallbutton.
3.Now, open Microsoft Store and reinstall the Teams app. Log in to your account and check if you see the “We’re Sorry – We’ve Run Into an Issue” error.
8. Use the Web Version
If none of the above solutions worked for you, don’t lose hope. You can still access yourMicrosoft Teams account using a web browser. Moreover, you can download the PWA version of the app and save it on your desktop. The features and functionality don’t differ and you can resume work at once while Microsoft or your administrator fixes the issue.
Get Teams Working Again
Being unable toaccess your Teams app and the datadue to errors like ‘We’re Sorry – We’ve Run Into an Issue’ can impede daily work tasks. Check the internet connectivity and clear the app cache from multiple folders. After that, remove your account and try running the app in compatibility mode. Lastly, remove the app or use the web version for the time being.
Abhishek Mishra
Abhishek likes to tinker with operating systems and is always hunting for apps that can improve his Windows and Android experience. He devotes his spare time to keeping track of the latest developments in anime and cinema. But he occasionally goes for short rides if the weather is forgiving enough.
